Who We Are
Pinpoint was founded in 1992, by the current Executive Chairman and the late Steven Wood specifically to develop, manufacture and install reliable, easy-to-use systems for protecting staff at risk of violence whilst at work. From the first system, installed in 1993 in North London, to today with thousands of systems installed throughout Great Britain, Ireland, the U.S.A. and the Middle East, we have pursued our original goal relentlessly and successfully. We have listened carefully to our customers, developed innovative and appropriate solutions to satisfy their requirements and contributed significantly to the safety and well-being of at-risk staff wherever they may work.
On the night of 12/13 April 2009, Pinpoint's head office was destroyed by fire. All our product inventory was gone but luckily most of our customer records were intact and our server back-up tape was safe. On 13th April, we were offered a conference room in a nearby building by Lauder College and told we could have it for as long as we needed it. We began to plan our way forward. All of us were very shocked by what had happened but we were determined to pull through. Suppliers and sub-contractors rallied round and new product began to be manufactured urgently to replace the £400,000 worth that had been lost. No-one asked for money up front or applied special terms. Our policy of always paying suppliers on time had paid off.
We were offered and accepted accommodation in the Sea Cadets building some 50 yards away from the burnt out shell of our head office and with the addition of several Portakabins, we camped there in cramped conditions until we were able to make the transfer to our current building some seven months later. Very few of our customers were ever aware of what had happened. Priority Service had continued to install cable infrastructure for Pinpoint Systems and we were able to install hardware with only a few weeks delay. We remain extremely grateful for all the support we received during this very difficult time, not least from our MP, Lindsay Roy.
We are proud users of the 'Positive About Disabled People' symbol and actively recruit people with disabilities.
We support a wide range of charities - locally, nationally and internationally - from Quarriers in Scotland to the Terrence Higgins Trust in the U.K. and the Emergency Nurses Association Foundation in the U.S.A.
- Increased insulation and efficient glazing to minimise heat loss and unwanted heat gain
- Natural ventilation to remove the need for air conditioning
- A layout that maximises natural daylight to minimise the need for artificial lighting
- Efficient lighting and control systems
- A geothermal source heat pump, also recovering waste heat from the fuel cell and electrolysis unit, to provide much of the heating and hot water for the building
- A wind turbine which provides electricity to the grid
Our vehicles are all powered by fuel-efficient, low-emission diesel engines and we have one all-electric car.
Our manufacturing processes minimise waste and allow us to recycle many products and components, and we design new products, such as the Perpetual PIT, with environmental concerns in mind.
Our Core Values
We value an open culture where people are prepared to give and receive constructive feedback. We encourage people to contribute ideas that improve the business - we expect everyone to be part of the team. We want to be thought of as professional, the best at what we do and focussed on quality.
We welcome candid feedback from our customers, because it helps us to improve and stay focussed on what they need. We also recognise that our view of the facts of any situation may be very different from the perception of our customer so we will always take the time to understand an issue completely from the customer's perspective and to explain matters carefully from our viewpoint, with empathy and patience.
While it is good to be "liked" - it is more important that we are respected for our focus on quality, professionalism and our integrity.
This quality approach is the reason why our Systems use reliable infrared to activate them; use distributed intelligence rather than a central controller or PC; utilise a ring cabling system rather than a star layout; use robust design shapes like the cylindrical Personal Infrared Transmitter and the low-profile Over Door Light; and use robust materials like polycarbonate and ABS.
Our people are central to this approach. Applying ideas that improve tools, processes, and systems only work because our people have the skills and attitudes that embrace innovation.
We carefully manage financial risk and demand clear reporting of financial performance in our business. Our business strategy is based on steady growth by selecting only those jobs we are able to deliver safely, to specification, on time and profitably. The financial success of Pinpoint is our customers' best guarantee of our continuing support in the future.
We will investigate any ethical violations or complaints and take appropriate action.
Our long-term reputation depends on doing the right thing within these core values - even if it adversely affects our business prospects in the short-term.