The benefits of a Pinpoint service level agreement.

A service level agreement with Pinpoint provides ongoing maintenance support to ensure your System is performing optimally. What’s more, it offers you peace of mind that should an error or accident arise, it will be swiftly handled without an interruption to the System coverage.

You’ll benefit from a Pinpoint service level agreement if:

• You operate in a busy working environment, where the Pinpoint System is used regularly and would benefit from a preventative maintenance inspection to check wear and tear from daily use.
• Have a workplace where the system is at risk of tampering or abuse from service users and may be vulnerable to faults from deliberate attacks.
• Your team would benefit from the ability to contact Pinpoint for technical assistance 365 days a year.
• You require ultimate reliability for your Pinpoint System.

A Pinpoint service level agreement gives you peace of mind. With 24/7 telephone support, 365 days a year, you can request support whenever you need it and can speak to a member of the Pinpoint team directly.

• Regular preventative maintenance inspections to check the System is running as it should, and to pick up on potential risk factors, such as an older System.
• In-person engineer call-outs within 4 hours of being alerted (subject to level of service cover) providing hands-on support and an expert eye on the System in situ.
• Depending on the support package chosen, the costs of labour and replacement parts are included.
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Pinpoint offers four main Support Packages, with options to tailor the service according to the needs of the business.

P2 Priority Warranty

• New P2 system warranty SLA (included free of charge for 12 months from Commissioning)
• Provides telephone support 24 hours a day, 365 days a year. Response will be within four hours
• Provides one preventative maintenance inspection during the warranty period
• The cost of all replacement parts required during preventative and reactive visits is included
• The cost of all labour is included

P2 Priority Call Out 24/7

• Provides telephone support 24 hours a day, 365 days a year. Response will be within four hours
• Provides one preventative maintenance inspection per annum
• The cost of all replacement parts required during preventative and reactive visits is chargeable
• The cost of all labour for a reactive call-out is chargeable

P2 Priority Service Star

• Provides telephone support 24 hours a day, 365 days a year. Response will be within four hours
• Provides one preventative maintenance inspection per annum
• The cost of all replacement parts required during preventative and reactive visits is included
• The cost of all labour is included

P2 Priority Service

• Provides telephone support between the hours of 08:45 and 17:15 Monday to Friday, excluding Christmas Day, Boxing Day and New Year’s Day and a call reporting service 24 hours a day, 365 days a year. Response will be within 72 hours, excluding Christmas Day, Boxing Day and New Year’s Day
• Provides two preventative maintenance inspections per annum
• The cost of all replacement parts required during preventative and reactive visits is included
• The cost of all labour is included