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How Pinpoint goes the extra mile for its customers

30 Nov 2023

Maintenance contracts
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In high-risk workplaces such as acute mental health wards and prisons, the safety of staff is of utmost importance, as incidents can occur in the blink of an eye. This is why staff safety systems must perform flawlessly at all times.

At Pinpoint, we take extra measures to ensure that our systems are not only installed but maintained to the highest standard, making us your trusted partner in prioritising the safety of all staff and service users.

Continue reading to discover why Pinpoint’s service and maintenance support makes us the clear market leader.

Expert Installation


When it comes to ensuring the performance and long-term reliability of your security system, proper installation is key. Our in-house installation and security engineers are specialists in their field and are well-versed in the intricacies of Pinpoint’s products and systems. This comprehensive knowledge of our products and how they work allows the team to offer tailored solutions to specific environments. What’s more, with extensive experience working in high-risk settings, our team work efficiently with minimal disturbance to workers or service users.

With Pinpoint, you can trust that your security system is in the hands of experts who prioritise your staff's safety and respect the environment in which they are working.


12-Month Guarantee

At Pinpoint, we have the utmost confidence in the quality and durability of our products. With over 30 years of experience in the industry, our award-winning systems are known for their outstanding performance and reliability. 

That being said, we appreciate that the environments in which our systems operate can be challenging. That's why, after completing your installation, we provide a 12-month free warranty that covers all parts and labour to quickly get your Pinpoint system back up and running should an accident occur. For instance, in the last year alone, we've had 20% of our PIT products returned due to accidental water damage. Rest assured, all of these cases were covered under our extended warranty program, showcasing our commitment to your peace of mind.

During this 12-month period, we don't just leave you with a warranty; we conduct a comprehensive preventative maintenance inspection. This inspection involves a thorough check of all settings and connections, ensuring that your system is operating at its peak performance.

Extended Warranty

To guarantee that your staff safety system continues to operate at its best, we offer extended warranty options of 2 and 5 years. With our extended warranties, you'll enjoy a priority repair service with a 48-hour turnaround, free next-day delivery of any necessary parts, and unlimited no-quibble repairs. We understand that your staff's safety can't wait, and our extended warranties reflect that commitment to you.


24/7 Helpline


Emergencies don't adhere to a 9-to-5 schedule, and neither do we. At Pinpoint, a member of our support team is always on hand to address your inquiries, 24 hours a day, 7 days a week. We believe that continuous support is crucial for businesses operating around the clock. Whether you have a question about your system or need assistance with an issue, you can count on Pinpoint to be there whenever you need us.

Maintenance & Support

We understand that different businesses have different needs. That's why we offer a wide range of contracted maintenance and support agreements, tailored to suit a variety of business requirements.

Packages can include a 24-hour support line, swift response times, maintenance visits, and even cover the costs for maintenance parts and labour. We're not just here to install your staff safety system; we're here to support it throughout its lifecycle.

Interested in Pinpoint’s unmatchable priority service? Find out more here.

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